Zoom / One-Click / VSee: Equipment/bandwidth requirements

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Published 12/31/2013 at 1:21am UTC

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Details

Use SecureVideo in your home or office, on your computer, tablet, or smartphone. See below the system requirements for our 3 videoconferencing engines: Zoom and VSee.

If you’re not sure which platform your account (or your host’s account) uses, check the installation button in the lower left hand corner of your Dashboard (if you have an account with SecureVideo) or your Waiting Room page (if you have been invited to a session through SecureVideo).

Please note that video quality is affected by camera resolution and device processor, as well as bandwidth and connectivity strength.

 

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Answer

 

Zoom System Requirements

 

 Apple Devices Windows Devices Google Devices

Computers


macOS Big Sur, Catalina, Mojave, High Sierra, and Sierra; Mac OS X 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6.8 Snow Leopard

 

Windows 10, Windows 8.1 and 8, Windows 7, Windows Vista Service Pack 1 or later, and Windows XP Service Pack 3 or later. Not compatible with Windows computers running Windows S.

 

Chrome OS

Tablets

iPads and iPad-minis running iOS 10.0 or higher.  

Windows tablets running Windows 10, 8.1 or Windows 8. Not compatible with Windows tablets running Windows RT or Windows S.

 
Android phones running 2.3.x Gingerbread or later.

Phones


iPhone 4 and later, running iOS 10.0 or higher.

 

No

 

Android phones running 2.3.x Gingerbread or later.

 

 

 

Zoom Bandwidth Requirements

 

  One-on-One Call Group Call*

1080p HD Video

 

3,800kbps up / 3,000kbps down

 

Speaker View: 3,800kbps up / 3,000kbps down
Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)

720p HD Video

 

1,200kbps (up/down)

 

Speakerview: 2,600kbps (up) / 1,800kbps (down)
Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)

High Quality Video

 

600kbps (up/down)

 

Speakerview: 1,000kbps (up) / 600kbps (down)
Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)

 

*Zoom group calls can allow up to 300 participants (including the host).

 

 

One-Click System Requirements

One-Click is an install-free technology that runs within your browser window, so the requirements below will list specific, common browsers on different operating systems.

 

 ChromeFirefoxSafariEdge - Chromium*Opera

Android

Version 81+ Version 82+ N/A Version 45+ Version 59+

Chromebook

Version 55+ N/A N/A N/A N/A

iOS (iPhone/iPad)

iOS version 14.4+ iOS version 14.4+ iOS version 11+ iOS version 14.4+ iOS version 14.4+

Linux

Version 55+ Version 57+ N/A N/A Version 50+

macOS

Version 55+ Version 57+ Version 11+ Version 79+ Version 50+

Windows

Version 55+ Version 57+ N/A Version 79+ Version 50+

 

*Only Edge with the Chromium engine is supported. Legacy Edge with the EdgeHTML engine is not supported.

 

 

One-Click Bandwidth Requirements

The recommended bandwidth is 1,000kbps upload and download.

 

 

 

VSee System Requirements

 

  Apple Devices Windows Devices Google Devices

Computers

 

macOS Big Sur, Catalina, Mojave, High Sierra, and Sierra; Mac OS X 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6.8 Snow Leopard

 

Windows 10, Windows 8.1 and 8, and Windows 7. Unsupported but compatible legacy version for Windows Vista and Windows XP Service Pack 3. Not compatible with Windows computers running Windows S.

 

No

Tablets

 

iPads and iPad-minis running iOS 10.0 or higher.

 

Windows tablets running Windows 10, 8.1 or Windows 8. Not compatible with Windows tablets running Windows RT or Windows S.

 

Android tablets running 5.0 or later, with NEON compatible ARM processor and Dual core CPU, e.g., Google Pixel 2 or newer, Samsung Galaxy S8 or newer, Samsung Galaxy Note 8 or newer (Not supported on devices using Atom processors.)

Phones

 

iPhone 4 and later, running iOS 10.0 or higher.

 

No

 

Android phones running 5.0 or higher. (Not supported on phones that use Atom processors.)

 

 

VSee Bandwidth Requirements

 

  One-on-One Call Group Call*

High Video Quality

 

1,500kbps (up/down)

 

1,500kbps (up/down) multiplied by number of participants other than yourself

Medium Video Quality

 

1,000kbps (up/down)

 

1,000kbps (up/down) multiplied by number of participants other than yourself

Low Quality Video

 

600kbps (up/down)

 

600kbps (up/down) multiplied by number of participants other than yourself

 

 

 

This article was last reviewed by our Support team on March 2, 2021.